Shipping policy

Brialune — Shipping Policy

Last updated: 22 July 2026

Thank you for shopping with Brialune. This policy explains how and when your order is processed, shipped, and delivered. By placing an order, you agree to the terms below.

1. Order Processing

All orders are processed within 2–3 business days (Monday–Friday, excluding weekends and public holidays). During sales, launches, or peak periods, processing may take slightly longer. Once your order is dispatched, you'll receive a confirmation email with tracking details. Orders placed after our daily cut-off, on weekends, or on holidays begin processing the next business day.

2. Delivery Times

After processing, estimated delivery is 6–12 business days, depending on your location.

Delivery times are estimates, not guarantees. Customs, weather, carrier delays, and remote destinations can occasionally extend transit. Some items ship from our international fulfilment partners, which is reflected in the times above.

3. Shipping Costs

Any shipping cost is calculated and shown at checkout before you pay, based on your destination. Where a free-shipping offer applies, it will be clearly stated at checkout and applied automatically — no code needed.

4. Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for tracking to become active after dispatch. If your tracking hasn't updated after 5 business days, contact us and we'll look into it.

5. Customs, Duties & Import Taxes

For international orders, your package may be subject to import duties, taxes, or customs fees charged by your country's authorities. These charges are the customer's responsibility and are not included in the product or shipping price. Please check your local regulations before ordering, as Brialune has no control over these fees.

6. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. Brialune is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address. If you spot a mistake, contact us as soon as possible — we can correct it only if your order hasn't yet entered fulfilment.

7. Delayed, Lost, or Stuck Orders

If your order hasn't arrived within the total estimated time, please email us. We'll investigate with the carrier and, where an order is confirmed lost in transit, arrange a replacement or refund in line with our Refund & Return Policy. A delivery taking longer than expected but still within the estimated window is not considered lost.

8. Split Shipments

If you order multiple items, they may ship separately and arrive on different days at no extra cost to you. This is normal and doesn't mean part of your order is missing.